Filing a Complaint

At Cromar we focus on serving our customers by responding immediately to your questions and any comments. Despite our best efforts, you may have a complaint that you want to let us know about.

In this section, you can submit your complaint regarding your policy, or the insurance services provided to you. In this way, you help us to improve and become even more efficient in the service we offer you.


If you find any malfunction or would like to complain for any reason, you can contact the insurance intermediary that serves you.

If you do not receive a satisfactory response to your request please contact Cromar’s Complaints Manager.

The contact details are as follows:

Cromar Complaints Manager

17, Ag. Konstantinou & 42, Ag. Anargyron
15124, Maroussi,
Athens, Greece
Tel: +30 210 8028946
Fax: +30 210 8029055

Although the Complaints Manager cannot help you resolve your issue, they will guide you in making a formal complaint in accordance with the procedures provided and detailed in your insurance policy.