Claim Notification

In case of damage to your residence/business, you must either notify CROMAR within eight (8) days from the date of the damage, in writing (email to or your insurance intermediary.

Information to the insured

After receiving the Claim Notification, a Cromar representative will contact you within 48 hours to inform you of the additional evidence required and to schedule an expert’s visit (if deemed necessary) to record the damage.

Claim Progression Information

For any information or clarification regarding the progress of the Claim, you can contact the Claims Department by phone at 210-8028946 (option 4), Monday – Friday (except holidays) from 09:00 – 17:00 or send an email to or at

Immediate Compensation

Once the damage control process is completed and the compensation amount is agreed with you, within 48 hours we will pay the compensation to the bank account you indicate to us.

Would you like to learn more
about claims

Contact Us


Our people ready to
complete your requests

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Elina Ambatzoglou

Claims Department Assistant & Assistant Underwriter for Marine Cargo

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Konstantinos Aslanoglou

Operations and Claims Manager – Marine Cargo Underwriter

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Sofia Rouga

Life, Accident, Health and Professional Indemnity Underwriter


In case of a claim, fill out the form below